The Music City Roots Privacy Policy applies to all Music City Roots sites and apps where it appears.This privacy notice for Music City Roots ("we," "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:
● Visit our website at https://www.musiccityroots.com or any website of ours that links to this privacy notice
● Download and use our mobile application (Music City Roots), or any other application of ours that links to this privacy notice
● Engage with us in other related ways, including any sales, marketing, or eventsQuestions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at: Inquire@MusicCityRoots.com.Our Privacy Notice has been designed with you in mind. How the notice applies to you will depend on the way in which you interact with us. For example, if you:
1. Purchase a ticket for a Music City Roots show, we and our ticketing vendor (514 Productions, LLC) "514" will use the information you provide us to fulfill our obligations to you in delivering that service, and, where permitted, keep you up to date about other events that may be of interest to you; and
2. When you browse our sites, we use cookies to tailor your experience and hopefully provide you with a seamless experience.
What Information We Have & Where We Get It
We collect information from and about you.
Contact and billing information. When you create an account, buy a ticket or have a ticket transferred to you by a friend, we and/or 514 will collect your contact and billing information, such as your name, street address, zip code, email, phone number and credit card number.
Information you post. We collect information you post in a public space on our website or on a third-party social media site.
Demographic information. We might collect information like your age range, race, or gender, or information about events you like or products you buy. We might collect this as part of a survey, for example.
Accessibility Information. We may collect details of your health requirements if you have accessibility requirements when attending events.
Security Information. We may collect personal information on incidents and accidents that occur in our venues that may include the use of closed-circuit television video (CCTV), video taken from security cameras, photographs and pertinent personal information regarding accidents/injuries that may have occurred at the venue(s).
Information used for health/safety purposes. We may collect information from ticket purchasers and attendees for compliance purposes related to infectious disease to the extent required under applicable law. This information may include names, contact details, seat locations, along with entry and exit times.In situations where a third party for an event organizer, talent, performer, venue, or other third party requires the collection of health information (such as test results), please refer to their privacy policy and terms to understand how your data was collected and used.
Seller Tax Details. We may collect information from you when you use our services as a seller, including additional identification data such as tax identification numbers, and other required information that you provide.
Other information. We may collect information about the browser and device you're using, your IP address, your location, the site you came from, the site you visit when you leave us, and how you used or didn't use our site or app. We may collect this using technology such as GPS and Wi-Fi.
We collect information in different ways.
We collect information directly from you. For example, if you buy tickets or register for a promotion.
We also collect information if you post a comment on our websites or ask us a question.
We collect information from you passively. We use tracking tools like browser cookies and web beacons. We also collect information from our apps.
We get information about you from third parties. For example, if you use a social media feature within our website or apps or post to a social media platform, the social media site will give us some information about you.
How We Use Your Information & Why
We use information as disclosed and described here.
We use information to provide you with products and services. We and/or our vendors such as 514, use your information to process your orders (if any) and provide you with customer support. This includes sending you emails about your account or a ticket purchase. We might also contact you about this policy or our website terms.
We use information to respond to your requests or questions. For example, we might use your information to confirm your registration for an event or contest. We will only use your information to provide services you requested. You may contact us at inquire@musiccityroots.com to ask us to delete your information.
We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.
We may use your information to make our website, products, and services better. We may combine information we get from you with information about you we get from third parties.
We use information for security purposes. We use information to protect our company, our venues, our customers, and our websites. This includes to detect or prevent unlawful behavior.
We use information for health/safety purposes. Any information required to be collected for purposes of compliance with applicable health and safety requirements, will only be used to contact attendees or shared with relevant local, state or federal authorities. This information is regularly deleted.
We use information for marketing purposes. For example, we might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy tickets from us we'll enroll you in our newsletter.
We may also use push notifications on our mobile apps. We may use push notifications and your location information in our apps to send you alerts regarding local events.
We use information as required or otherwise permitted by law or as we may notify you.
We keep your information as long as it is necessary or relevant for our business. We also keep information to resolve disputes, enforce our agreements and otherwise required by law.
Who We Share Your Data With & Why
We may share information with third parties.
We will share information with third parties who perform services on our behalf. For example, we share information with vendors who help us manage our IT infrastructure or who fulfill your purchases. Some vendors may be located outside of the United States.
We will share information with our business partners. This includes a third party who provides an event such as the artist, promoter or team, or sponsors an event, or who operates a venue where we hold events. Our partners use the information we give them as described in their privacy policies, which may include sending you marketing communications. You should read those policies to learn how they treat your information.
We will share information with third parties who sell products or services to you. We will disclose your information to a ticket buyer or seller for order fulfillment purposes if you buy or sell tickets via our platform, or with a third party who provides you with ticket insurance or merchandise, for example.
We may share information if we think we have to in order to comply with the law or to protect ourselves. For example, we will share information to respond to a court order or subpoena. We may also share information if a government agency or investigatory body requests it. Or, we might also share information when we are investigating potential fraud.
We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.We may share your information for reasons not described in this policy. We will tell you before we do this.
Your Choices & Rights
You have certain choices about how we use your information.
You can opt out of receiving our marketing emails. To stop receiving our promotional emails, follow the instructions in any marketing email you get from us. You can also change your preferences in your account. It may take about ten days to process your request. Even if you opt out of getting marketing emails, we will still be sure to send you transactional messages. For example, we may still contact you about your orders.
You can modify information you have given us. To correct or delete information or update account settings, log into your account and follow the instructions. We make changes as soon as we can. This information may stay in our backup files.
You can control cookies and tracking tools. Your browser may give you the ability to control cookies. How you do so depends on the type of cookie. Certain browsers can be set to reject browser cookies. If you turn cookies off, some features will be disabled. Some of the features that make your site experience more efficient may not function properly. However, you will still be able to place orders.
You can control tools on your mobile devices. For example, you can turn off the GPS locator or push notifications on your device.
Your Privacy Rights.
Your “Do Not Sell or Share” Rights Under the CCPA. Under the California Consumer Privacy Act (CCPA), California residents have the right to opt out of Music City Roots sale or sharing of their personal information, as defined by the CCPA. California residents may exercise this right to opt out online by submitting a "Do Not Sell or Share My Information request here. Alternatively, California residents may submit a request to opt out of sales or sharing by emailing us at inquire@musiccityroots.com.
Additional Privacy Rights.
Depending on where you live, you may have specific rights around your personal information. Below we explain what those rights are and how you can exercise them:
Disclosure. You have the right to request a report showing the personal information collected, shared, and sold about you.
Deletion. You have the right to request that we delete any personal information collected from or about you.
Correction. You have the right to request that we correct inaccurate personal information collected from or about you.
Opt-Out of Sale/Processing. You have the right to opt out of the sale of your personal information. You also have the right to opt out of the processing of your data for targeted advertising or profiling purposes.
Non-Discrimination. We shall not discriminate against you based on your exercise of any of the above rights.
You may submit a request to exercise any of the above rights by emailing your request to inquire@musiccityroots.com. Please be sure to include your full name, email address, and which type of request you are making in your email correspondence.
To verify your identity, we may collect information such as your full name and email address. This information will be compared to our existing records to verify the identity of the individual submitting the request. We may also require you to confirm your request via an automated email message before responding to your privacy rights request. Depending on the sensitivity of the information requested and the type of request, we may require additional information to verify your identity before responding. We will respond to your request within 45 days if possible and required under the law. Please note that if you we deny your request, you may appeal this denial by contacting us using the information at the bottom of this policy.
Personal Information Collected:
Names and Aliases
Physical Address
Phone Number
E-Mail Address
IP Address
Unique Identifiers
Interactions with Customer Service
Information about transactions made on our services
Customer Preferences and Attributes
Cookies - We use tracking tools like browser cookies.
Device Attributes
Sensitive Personal Information.
Please note that we will never use or disclose any sensitive personal information you give us except to provide you with the goods and services you have requested or for the limited purposes allowed under the law.
Personal Information Disclosed for a Business Purpose or Sold/Shared:
